Shipping

The transit times listed below are estimates only and may be extended by many factors beyond our control, such as processing requirements, delivery schedules, etc. Free Shipping is automatically offered at cart when hits minimum purchase of MYR150.

Malaysia
(Pos Malaysia)		 Flat Rate Time Frame
West Malaysia 8 1-3 working days
East Malaysia 15 5-7 working days

FAQs

How long does dispatch take?

Once we receive your order it will be processed by our distribution team. This process can take up to 24 hours and operates Monday - Friday (public holidays excluded).
Orders received after 3pm (GMT+8) will be processed the following morning. Once your order has been processed and has been dispatched, you will receive tracking details via email.

When can I expect my order?

Malaysian orders will be sent via Pos Malaysia and will be delivered in 1 - 7 business days*.
*Above timeframes are estimations and some variances in delivery times may occur.

What about refunds and returns?

Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, Idaten Beauty will not be able to process a claim.  Please manage your order and any changes via the tracking number that is sent in your tracking email. 
Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.  
If you’re concerned about the whereabouts of your parcel, please first contact Pos Malaysia. You will need to quote your tracking number. 

Will you give my details to third parties?

Absolutely not. Your information will never be passed on.

Do you ship internationally?

At the moment, Idatenbeauty.com only ships within Malaysia.