Return and Exchange
Your satisfaction is our priority, and we want to ensure your shopping experience with us exceeds expectations. To that end, we offer a straightforward refund and/or exchange policy within the first 7 days from the date of receiving your order. It is crucial to inspect your order upon receipt and promptly contact us if any issues arise, as claims submitted after the initial 7-day period will not be accepted.
Eligibility Criteria
To qualify for a refund and/or exchange, please adhere to the following criteria:
- Clearly state your reason for seeking a refund and/or exchange.
- Provide the receipt or proof of purchase.
- Ensure the item is in its original condition, sealed, unused, and in the original packaging.
Contact Information
For inquiries, refund requests, or exchanges, kindly reach out to us at contact@idatenbeauty.com. We are here to assist you promptly and efficiently.
Missing Packages
If you encounter a missing package during shipment, please notify us immediately. We will make every effort to assist you. If the package cannot be located, you may opt for a refund or a replacement.
Important Notes
- Exchanges are applicable only for defective or damaged items.
- You will receive notification upon our receipt of the returned item. Subsequent steps involve a thorough examination. Once approved, the refund and/or exchange process will commence. Please allow some time for the refunded amount to be credited to your account.
- Return shipping costs are the responsibility of the customer.
- For refund transactions, only the product cost is eligible for reimbursement; shipping costs are non-refundable.
Thank you for choosing Idaten Beauty. Your satisfaction is our commitment, and we appreciate your understanding of our return and exchange policies.